To provide customers with quality shopping and user experience, we guarantee to replace or issue a refund or provide acceptable solutions for any defective products (as customers prefer) from the date of purchase to 2 years.

The warranty is not transferable. We only provide warranty services to buyers who purchased from our store and possessed the purchase proof, not to any other purchaser or subsequent owner. A price matching policy is not applicable—no price difference refund.

Proof of purchase must be provided (Order number or receipt) when making a claim to our customer support center.

 What Is Covered
1. Received defective or used (proof needed) products.
2. Received with missing parts.
3. Defective item under proper use.

What Is Not Covered
1. Purchased from the non-official store or other physical stores.
2. Gift without proof of purchase.
3. Tampering/ abnormal use/ accidental damage or commercial use.
4. Replacements and parts.
5. Installation fee/ labor fee.


If you have any issue about the product, please feel free to contact us by sending email to support@ishowerhead.com. We will provide you with the best solution within 24 hours.

  • Free Shipping

    3-5 Business Days fast and free shipping in the USA

  • 30 Days Guarantee

    Free refund or return within 30 days if having quality issues

  • Customer Support

    Help you find a solution to the problem you are having